How a CRM solution can help your business
“53% of customer loyalty is driven by the sales experience.” – CEB
Customer Relationship Management (CRM) is software that allows a business to manage all the organization’s interactions with customers and/or potential customers.
The CRM system typically involves a marketing automation platform, sales tracking software or module, and contact management for customer service and/or technical support. A CRM is a very powerful and useful tool that should be utilized to improve your business on almost all levels. Unfortunately, a lot of businesses don’t take advantage of a CRM or do not follow some keep process guidelines to be drive success with a crucial tool. Nucleus Research showed that “CRM applications continue to deliver high return on investment (ROI), with an average benefit of $5.60 returned for every dollar spent.”
This eBook helps you to understand how you can build a successful business with a proper CRM.