Support & Helpdesk Features
Zyprr provides a full suite of customer support and help desk management software. Starting from better communication support via email, text, web and phone, self-service using a knowledgebase and deep insights at your fingertips to making better business decisions.
The customer support modules supports creating and replying to support cases via email, phone, social media, and a web portal. You can customize what email address you want to use to communicate and customize the HTML and text email templates used for all communication.
Zyprr allows your support agents to manage tickets, prioritize and assign tickets, keep customers updated on the status and internally collaborate to resolve the issue. Zyprr allows you to add custom ticket fields to help gather all the information needed around your support process.
And finally, create a resource of helpful articles that answer customers’ most popular questions. Add these articles to deliver instant support to your customers with Zyprr Knowledge Base. All articles are automatically made searchable. Customize the knowledge base to allow customers to create support cases from the portal if they cannot find the solution in your help articles.