Support Tickets
Knowledge Base
Reports & Dashboard
Support & Helpdesk features
Manage Support Tickets
Zyprr allows your support agents to manage tickets, prioritize and assign tickets, keep customers updated on the status and internally collaborate to resolve the issues.
Handle tickets from multiple channels
With elegant support system of Zyprr deal with inbound ticket requests from any channel — email, web, social, phone, or chat.
Create support rules to meet customer SLA
With Zyprr’s powerful workflow rules create service level targets to meet customer expectations.
Provide instant support with Knowledge Base
In Zyprr, create a resource articles to deliver instant support to your customers with Zyprr Knowledge Base.
Track performance using reports and dashboard
Measure and track performance of your team and individual support agents using built in reports and analytics.
Never miss an important email
Integrate with multiple email systems, post comments, get notifications, sync calendars and activities, all in one platform.
Keep all your documents at your finger tip
Secure collaboration and storage for your business. Set reminders so you never miss a contract renewal deadline.
Use customization to meet your unique business needs
Customize page layouts or create custom fields and modify dropdown fields list to meet your unique business requirements.
“Zyprr has dramatically changed the way we do business. Now all the important data is at the tip of my finger and I can keep track of all the customer interactions to ensure customer success. To me that’s the ultimate win.”
Atul Tatke, CEO, VocalBee
FOR BETTER BUSINESS PROCESS, START HERE. GO ANYWHERE.
Zyprr has many great features to explore. Start your journey to build stronger customer relations with a risk-free trial.